New Boiler FAQ's

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Support your local engineer! With One Stop Gas you can expect quick response time, personalized service, knowledge of local conditions, cost effectiveness and easier follow up and aftercare. These benefits can lead to a more reliable, efficient and satisfactory experience when you need gas-related services. 

Yes, we can offer up to 10 year manufacturer’s warranty on some makes and models of boiler.

A standard boiler change takes only 1 day. If your system is being upgraded it can take up to 2 days. A full system including boiler, radiators and pipework takes around 4 days.

If you live in a detached house and currently have an old boiler with an energy rating of “G”, a new A-rated boiler could save you £350 a year in energy costs alone! Furthermore, you will save money with the reduced risk of unexpected breakdown.

There are a number of things that can indicate a fault with the boiler, the most common include:

• No hot water or heating.
• Loud noises such as gargling or banging coming from the boiler.
• An increase in energy bills despite no increased usage.
• Water leaking from the boiler.
• Smell of gas.
• Pilot light has gone yellow or switched off.
• Boiler is displaying an error code.

Under the Gas Safety (Installations and Use) Regulations of 1998, all rented properties must be inspected on an annual basis by a fully qualified engineer.

If you smell gas you should leave your home immediately and call the National Gas Emergencies number immediately on 0800 111 999.

No, if it’s more convenient for you, we can liaise with your tenants directly to arrange a convenient time to visit. If the property is vacant, you can leave a key out for the engineer. We often carry out servicing as part of our landlord safety tests.

If our engineer finds a problem with your boiler or gas appliance during the service, we will provide you with recommendations on the best course of action. In some cases, this will simply be a repair, in others, we may recommend a brand new boiler.

Whilst the majority of our servicing work is undertaken on boilers, we can carry out servicing on most gas appliances including cooker, ovens, stoves, central heating systems, gas fireplaces and heaters.

We shall not be held responsible for electrical faults occurring on the boiler during routine service or repair. It is a well documented problem across the industry that some boilers malfunction when the power supply has been interrupted, unfortunately, we have to isolate the power supply for health and safety reasons when carrying out these tasks.

If we find a fault with your gas appliance that can’t be rectified, we will explain why and record it in writing – this is known as an appliance being ‘condemned’. This appliance should not be used again until it is repaired or replaced.

If you are a private homeowner, there are no legal obligations to get your boiler serviced, however, it is highly recommended and will likely save you money in the long run. Furthermore, some manufacturer warranties require an annual service so be sure to check!

If you are a landlord, it is a legal requirement to have all an annual gas safety inspection carried out by a gas safe registered engineer.